Denbighshire's Cabinet Lead Member for Public Realm, Councillor David Smith, has apologised to people experiencing difficulties with the roll out of the new x2 recycling and refuse collection service following a number of problems in the south of the county, which includes Llangollen.
Over the past week, Denbighshire has been changing the service to 16,000
households, including the delivery of 50,000 additional bins, but problems with
the deliveries have meant that some households have not received their new bins
and information on their new collection times.
Councillor Smith said: "I would like to apologise to anyone who has
experienced difficulties with the new service and would like to reassure people
we are doing everything we can to rectify the situation.
"We expected some
teething problems, but the issues have been worse than expected. We normally
pride ourselves on our recycling service, but with this latest roll-out we fully
recognise there have been problems and for that we are truly sorry.
"We have had crews out over the weekend in order to clear any backlog of bins
that have been missed and also to ensure that people receive their new bins. We
are putting every available resource into making sure that this situation is
remedied as soon as possible and we would like to thank people in advance for
For the vast majority of residents in the affected area, this week (w/c November 26) is a recycling week, so the council has asked people to place their
recycling out on the new collection day, rather than their old one.
Residents can put their old-style recycling sacks out if they don't yet have
their new containers, and the council says it will collect them.
For the vast majority of residents in the affected area, next week (w/c December 3) is for residual waste (waste that can't be recycled - black bins or
pink sacks) so they are asked to put their residual waste out on the new collection day.
The council says it is aware that some people who are now on wheelie bins, wish to be
on sacks and vice versa.
A spokesperson added: "We would ask anyone in this situation to contact us and
we will try to accommodate people's wishes where we can, but we want to
concentrate on the delivery of the new equipment at the moment."
If you have not received your recepticles and/or calendar, and have not
already done so, contact Customer Services on 01824 706100 (Welsh line)
or 706101 (English Line).