Denbighshire County Council says it is continuing with its efforts in the south of the county, which includes Llangollen, to sort out problems associated with the expansion of the X2 service.
In a statement issued this afternoon (Friday) the council says the backlog of service requests is gradually being cleared, but has been affected by the recent flooding events.
The statement adds: "If you are experiencing problems and have not already contacted the Council, please telephone Denbighshire's Customer Contact Service Centre on 01824 706100 (Welsh language) or 01824 706101 (English language). Our customer service team will be able to give advice, and check whether you are missing any equipment. We can then arrange to get the equipment delivered.
"Residents who have already contacted the Council with a request, can be assured that the request will be dealt with as quickly as possible."