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Tuesday, November 13, 2012

Warning over cold callers goes out from council

Trading standards officers from Denbighshire County Council are urging consumers to be on their guard against ‘cold-callers’selling chainsaws and generators door-to-door. Safety concerns were raised about the products, and that the sellers often have no contact address or telephone number. Ian Millington, of Denbighshire County CouncilTrading Standards Service, said:“Chainsaws are potentially lethal unless used by experienced operators. We are also concerned that equipment like this has been offered for sale around Denbighshire without any safety warnings, user manuals or appropriate instructions for use. “We are urging consumers to stick to trusted suppliers and known outlets and don’t buy them just because they seem like a bargain.”

Trading Standards advice for dealing with door-to-door sales people is to consider the following:
• Who are you buying from? – Do they have paperwork? Are they legitimate?
• Think twice before you buy and if you are made to feel under pressure to make a purchase, have the confidence to say no• Talk to someone you trust for a second opinion• If you spend more than £35 with a trader on the doorstep, you must be provided with a cancellation notice and advised that you have the right to a seven-day cooling off period, in which you can change your mind. Reputable traders do not trade in this way and if you are offered such goods, contact the Citizens Advice Consumer Helpline on 08454 04 05 06 or if the trader is still in your area phone North Wales Police on 101.

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