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Thursday, November 22, 2012

"Growing concerns" over new waste service, says council

Denbighshire County Council has just issued a statement about problems with the new  x2 waste and recycling service which was introduced in a number of areas including Llangollen this week.

It reads: "Concerns have been growing among members of the public regarding the changes to their waste collection and recycling services but Denbighshire would like to reassure people that the roll out is almost complete.

"Cabinet Lead member for Public Realm, Councillor David Smith. said: 'The expansion of the service is the largest we have ever carried out in one go and we would like to thank people for their patience during this time.

'We know there have been problems in several areas, where deliveries of wheeled bins have not coincided with the new collection timetable and we apologise to anyone who has been inconvenienced in any way by this.

'Our teams are working flat out to rectify any problems as well as finishing off setting up the new service.'

'Some older people are contacting us with concerns about moving the wheeled bins and we are trying to resolve their concerns as quickly as possible. They may be able to get assisted collections and I urge them to contact us. Customer Service Centre 01824 706101 (English) 01824 706100 (Welsh)

'Officers are out now meeting residents of all ages and trying to resolve issues and we are getting to these people as quickly as we can.'

'I would also ask anyone experiencing any problems to contact Denbighshire's Customer Services Centre so their issues can be properly logged and resolved.'"

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