Denbighshire County Council is reminding residents of the arrangements in place for compensating for the temporary stoppage in the garden waste service, as a result of the covid-19 restrictions.
The service was suspended on 20th March
following restrictions by Welsh Government, as they meant that staff needed to
either self-isolate or some staff became unwell and the Council needed to make
the difficult decision to suspend the service. The paid- for service resumed
officially on June 1st.
Residents who had a valid subscription for the
entire 10 week stoppage will have their subscription extended by those 10
weeks.
Where subscriptions had lapsed part way through the
suspension, extensions will be added on a pro rata basis, for
example, a resident who had paid for 6 out of the 10 weeks, will have their
subscription extended by 6 weeks.
Customers who are already paying for their garden
waste service by Direct Debit will not need to contact the Council. The Council
will put back the date of all future annual invoices to account for the
stoppage.
Residents who have allowed their subscriptions to
lapse and not yet renewed them at all should contact the Council so that any
additional collection entitlement can be agreed.
Councillor Brian Jones, Cabinet Lead Member for
Highways, Planning and Environment, said: “The Council fully understood the
frustration faced by some residents of not having a garden waste collection
service and the Council worked tirelessly to restore the service as quickly as
possible.
“We are pleased at the response by the general
public and the service is now operating as normal. We’re also grateful
for the opportunity to explain how people who missed collections during the
lockdown will be compensated. No one will miss out financially, as we will
simply extend the subscription by the number of weeks collection missed”.
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