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Monday, June 15, 2020

Libraries prepare to go live with order and collect service

Libraries across Denbighshire will be offering an order and collect service for books from today (Monday) as part of on-going efforts to re-introduce elements of the service in the county.

The Home Library Service is also being re-introduced at the same time and library staff will be contacting customers of that service to offer them a new delivery.

Library members can order books using the online catalogue, using the Order and Collect order form on the Council’s website https :// or phoning their local library. 

Staff at libraries will select up to 10 books according to the customer’s preferences and contact the customer to arrange an appointment to come and collect them.

Customers can ask a friend to collect on their behalf, and home delivery will be available for people who are shielding and do not have the means to collect the books.  

People may also use their appointment to return books to libraries. Those customers wishing only to return their books should contact the library to arrange an appointment.

All books currently on loan and new loans will be automatically renewed and no late fines will be incurred. The range of stock will be limited to what is available in Denbighshire and until new stock arrives from suppliers.

Councillor Tony Thomas, Cabinet Lead Member for Housing and Communities, said: “We are delighted to be re-introducing an element of the library service, providing access to the wealth of books we have on offer.

“The safety of our staff and customers is the priority and our libraries are following Welsh Government guidance on how to handle library books, to help protect people’s safety and well-being.  All books will be quarantined for 72 hours when they are returned.

“Customers are reminded that when collecting, returning, or receiving books at a library or at  home, they must follow the social distancing guidance set out by the Welsh Government. Library buildings remain closed to the public at the moment."

* Full details of the new Order and Collect service are available on the Council’s website

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