Llan company wins coveted gold service award

* Peter and Lesley Carol celebrate their gold Feefo win at the shop.

ProAdventure of Llangollen has won a Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences rated by real customers.

Created by Feefo, Trusted Service is awarded to businesses that use Feefo to collect genuine ratings and reviews.

A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers.

This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance.

ProAdventure met the criteria of collecting at least 50 reviews between January 1 and December 31 2016, and achieved a Feefo service rating of between 4.5 and 5.0. (Currently 277 Reviews with a 4.7 average for ProAdventure).

Boss Peter Carol said: “It’s a real honour to receive this award from Feefo. To be recognised for delivering exceptional experiences to our customers is a great achievement.

"We’ve been working hard to ensure our customers receive the best service possible, and being able to listen, understand and respond to their needs has enabled us to improve our offering in 2016. We’re looking forward to another successful year ahead."

ProAdventure has grown out of Peter Carol’s 30 years of experience of working in outdoor adventure training and holidays and Lesley Carol’s 30 years of customer service experience.

Peter is highly trained and qualified in leading and coaching in the outdoors, and ran an outdoor adventure activity business for 25 years.

Lesley Carol has spent all of her life adventuring. She has expeditioned in the UK and Chile and has qualified as a Canoe River Leader. She also trained as a Mountain Leader and Nordic Walking Coach and holds the Gold Duke of Edinburgh Award.

Andrew Mabbutt, CEO of Feefo, said: “We would like to offer our congratulations to all the winners of this year’s Feefo Trusted Service award. We are so proud that so many businesses are putting customer service first.” 

“We have been working closely with all our customers to build trust and transparency online, and ultimately helping shoppers buy with confidence and make better decisions.” 

Feefo is a ratings and reviews, and customer analytics platform. It collects genuine, purchase-verified reviews on behalf of over 3,000 businesses.

Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction; we believe this is the best way to combat the rising issue of fake reviews.