“Capturing service user experience is important in helping us find out what people think of our service. By including patients and the public in the Trust’s work, it can help to change and improve the way care and services are delivered.”
Patient stories already captured are shared routinely at Board meetings, and organisational learning is shared among colleagues – but the Trust is keen to hear from even more people.
The appeal is being made by the Partners in Healthcare team, whose role it is to engage with service users and stakeholders and educate the public about how to use the service appropriately.
Search for ‘Have Your Say’ at www.ambulance.wales.nhs.uk or email Partners in Healthcare at firstname.lastname@example.org
Alternatively, phone 01792 311773 or write to the Welsh Ambulance Service/NHS Direct Wales, FREEPOST NAT6805, Swansea, SA7 9ZZ.
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