North Wales Assembly Member Mark Isherwood, together with Clwyd South AM Ken Skates, has met HSBC Bank’s regional director, Retail Banking, and regional service manager in the Assembly today following HSBC’s recent announcement of bank closures in Llangollen, Conwy and Beaumaris.
The AMs highlighted concerns raised with them by constituents about the impact these closures will have on them, but were told that the bank was unable to reverse its decision because customer usage at these three branches was amongst the lowest of its network of 1,100 branches across the UK.
The AMs asked the bank to consider the provision of an ATM cashpoint machine and were told that the bank would give this its consideration and let them know what decision it reached.
The bank’s representatives stated their records showed that the majority of customers at the three branches already use other branches and are internet registered.
However they said they want to talk with all their customers - and especially those who lack mobility or internet access – about alternative ways they can access services.
Mr Isherwood said: “They are using their own database to identify their most vulnerable customers, some information is not held by them and all information is helpful.
"The bank emphasised that all personal customers can access HSBC via any post office, that they offer personal internet banking, that mobile phones can now be used to pay bills and transfer cash and that business customers can use the ‘fast bank’ service.
"The bank also emphasised that it wants a conversation with its local business customers about the different ways it can help.”
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