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Friday, March 20, 2020

Friday coronavirus update on county council services

* County Hall, Ruthin.

Denbighshire County Council has provided an update on the latest closures and services affected, due to the on-going situation with Coronavirus. 

Update  from Denbighshire Leisure Ltd:  Denbighshire Leisure Ltd has decided to close all of its sites until further notice.  

Closures with effect from 4pm, Friday 20th March, include SC2 & Ninja TAG, Rhyl Pavilion and 1891 Restaurant and Bar, NOVA Prestatyn,  all leisure centres, North Wales Bowls Centre, Ruthin Craft Centre and Caf, Rhyl Town Hall and Llangollen Pavilion.   

Denbighshire Leisure will be freezing all Direct Debit payments for fitness memberships and swimming lessons, effective immediately. They will not be making any more collections on direct debits until further notice. Customers don't need to do anything – the service will do this on their behalf and let people know in advance when they will be restarting, once the Covid-19 situation becomes clearer.

Food Safety:  If you are a new or existing food premises offering food delivery or take away/delivery service for the first time, due to the current covid-19 situation, the Council would like to hear from you.   It is essential that you assess the risk associated with this type of food service, to ensure you keep your customers safe in relation to allergens, food safety and social distancing.  We can advise you on these matters.  Please contact the Food Team on 01824 706405

Community Support Services:
  • Cefndy Enterprises has stopped taking new orders and will close today (Friday). Some staff will be in work next week to dispatch any current orders.  
  • Day & Work Opportunities closing today (Friday) enabling staff to be redeployed as required. 
  • Dolwen Day Care closing today (Friday) enabling staff to be redeployed as required. 
  • Additional drivers being drafted in for the Integrated Community Equipment Services to support hospital discharge
Housing maintenance:  As a precaution, only emergency and/or urgent repairs will be attended as a result from the 23 March 2020. Please could you only contact us during office hours on 01824 706000 or on 0300 123 30 68 out of hours if it is an emergency. To report a general repair, visit and we will respond to your enquiry as soon as we can.

Bulky waste collection: The Council has taken the decision to suspend all new bookings for the Bulky Waste Collection Service from Monday, 23 March, to ensure front line workers and fleet are reserved for the collection of other waste streams.  If it is possible to retain your items at home until the service resumes, please do so. 

Whilst our Household Waste Recycling Centres  remain open at this time, we are advising people to only use this service if it is unavoidable, due to the social distancing measures we have put in place.  The employees at the 3 Household Waste Cs are not able to assist visitors to remove their waste from their cars.

Garden Waste: The Council has taken the decision to suspend all kerbside garden waste Collection Services until further notice, to ensure front line workers and fleet are reserved for the collection of other waste streams, such as food waste and black bin/pink sack service).
The Council will extend all household subscriptions for the same number of weeks the service will be suspended.  We will be unable to process refunds for any households who have had a collection of garden waste within their collection years.   If it is possible to retain your garden waste at home outside in  your garden until the service resumes, please do so. Further guidance on “how to compost at home” will be provided on the Council website in the next few days ( .

Public Conveniences:  All public conveniences in Denbighshire will close from 5pm today until further notice.

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