The Council is responding to the Prime
Minister’s announcement that we should only be making essential journeys and,
where possible, will be encouraging people to use alternative methods for
accessing services, such as using our website or telephones.
Below is a round-up of how services are
affected:
Main council offices at County Hall (Ruthin),
Caledfryn (Denbigh) and Russell House (Rhyl) : All
are closed to the public. People are encouraged to visit the Council’s
website for any information (www.denbighshire.gov.uk) If
you have any concerns about the welfare of a resident, please contact the
Single Point of Access (SPOA) on 0300 456 1000. For Out of Hours
emergencies, please call 0345 053 3116 for Social Services, or 0300 123 3068
for all other services.
Parks and playgrounds:
The Council has started to close all parks and
playgrounds across the county. The work of closing and securing all parks will
be completed by Wednesday afternoon.
Loggerheads and Moel Famau Country Parks have been
closed to the public, as well as Brickfields Pond in Rhyl, Marsh Tracks in Rhyl
and Coed y Morfa in Prestatyn. The Council has taken this
decision in line with Welsh Government advice to help prevent the spread of
Coronavirus and is in line with other Local Authorities and National Parks move
to close public parks and beauty spots following concerns for public health
with large numbers of people visiting . Please help by following
government guidance to stay at home, avoid unnecessary travel and practice
social distancing.
Car parks: The car parks
at Rhyl Sky Tower, Rhyl Pavilion, Nova (Prestatyn) the Central underground car
park in Rhyl and the multi-storey car park in Denbigh are all closed.
Household Waste Recycling Centre Closures:
In order to help enforce the UK government’s
instruction for residents to stay at home, all three of Denbighshire’s
Household Waste Recycling Centres have closed until further notice. Travelling
to these sites to dispose of waste is NOT a valid reason to leave your
homes. Employees at these sites will be re-trained ready for
redeployment to support our key waste collection kerbside services for food
waste and residual (black bin) waste.
Please retain your bulky waste, DIY waste,
electrical items and garden waste within the curtilage of your own properties.
Please do not put out this waste for collection on your usual kerbside
bin day as we will not be able to collect it. If you discover hazardous
waste at your property during a DIY project, such as asbestos, please contact
the Council immediately for advice and to arrange it’s removal.
Registration Service: As of 23rd March 2020, Denbighshire Registration
Service has taken the decision to cease conducting marriage, civil partnership
or other discretionary ceremonies (e.g. renewal of vows; baby naming etc.) at
the Register Office and at any licensed venue in Denbighshire until further
notice. Anyone who has already made a booking may contact
Denbighshire Registration Service by emailing: ceremonies@denbighshire.gov.uk The registration of Births and Deaths is now Strictly by
Appointment Only. Please make an appointment by calling 01824
708100. Copy certificates may be ordered over the telephone by
calling 01824 708100. Please note that it may take longer than normal to
process your application, as priority will be given to the registration of
Births and Deaths.
Payments to the Council: Numerous residents have been in touch, asking how they should
make any payments to the Council. Residents can pay for council
tax, business rates, housing rent, housing benefit overpayment, parking fines
and general invoices via the Council’s website: www.denbighshire.gov.uk/pay or by the automated phone line: 0300 456 2499. Where
customers have a housing rent or council tax payment card, or a bill with a
barcode payments can be made (via card, cash or cheque) at a Post Office,
Paypoint or direct at the Natwest Bank. Customers are asked to have the
correct reference numbers for their payment when using these payment options.
Important information regarding Denbighshire
licensed taxis/private hire: The Licensing Team
have had to implement interim steps for licensed taxis and private hire
vehicles during the coronavirus situation. As of today, you may see
expired “taxi” plates on some vehicles. Pleased do not be alarmed by
this, as behind the scenes we have ensured that all the necessary licensing
checks have been done! You could now see, for the foreseeable future, a
vehicle displaying an out of date vehicle plate on the rear, with either a
paper printed version of the updated plate displayed in the vehicle or have
available, on inspection, a smartphone version. If you can’t see either
of these please always ask the driver for proof of licence before you start
your journey, they will be happy to show you. You can also check by
looking at the updated register of drivers / vehicles on our website www.denbighshire.gov.uk/taxi-licences Any concerns please contact the Licensing team at licensing@denbighshire.gov.uk or 01824 706342.
Fleet’s Service Centre, Bodelwyddan: The Council’s fleet service centre in Bodelwyddan is now closed
to non-Council vehicles and customers.
Information previously released:
Libraries: From Monday March 23, our Library and One Stop Shop buildings will
not be open to the public. We will inform people of any developments.
People are reminded that they can access a wealth of information and resources
on the library section of the Council’s website: www.denbighshire.gov.uk/libraries
Child care for vital workers: All schools in Denbighshire (apart from Ysgol Pendref, St
Asaph VP, Ysgol Llanbedr and Ysgol Trefnant) have opened their doors today
to provide child care for children of vital workers. School
transport has been arranged.
Free school meals: Those children attending the vital workers child care in
schools will continue to receive free school meals if they’re eligible. Any
children not attending these sessions but are entitled to free school meals can
call at these schools for a packed lunch
Reception at Russell House, Rhyl: This reception has been closed until further notice. If you have
any concerns about the welfare of a resident, please contact the Single Point
of Access (SPOA) on 0300 456 1000. For Out of Hours emergencies, please
call 0345 053 3116 for Social Services, or 0300 123 3068 for all other
services.
Single Point of Access: This phone system is being changed to help signpost people to the
right source of information, advice and assistance. Callers
will use the existing number 0300 456 1000 but following the option to select
Welsh or English but will have different options to usual.
The following information was reported
last week:
Update from Denbighshire Leisure
Ltd: Denbighshire Leisure Ltd has decided to
close all of its sites until further notice. Closures include SC2 &
Ninja TAG, Rhyl Pavilion and 1891 Restaurant and Bar, NOVA Prestatyn, all
leisure centres, North Wales Bowls Centre, Ruthin Craft Centre and Café R, Rhyl
Town Hall and Llangollen Pavilion.
Denbighshire Leisure will be freezing all
Direct Debit payments for fitness memberships and swimming lessons, effective
immediately. They will not be making any more collections on your direct debits
until further notice. Customers don't need to do anything – the service will do
this on their behalf and let people know in advance when they will be
restarting, once the Covid-19 situation becomes clearer.
Food Safety: If you are a new or existing food premises offering food
delivery or take away/delivery service for the first time, due to the current
covid-19 situation, the Council would like to hear from you. It is
essential that you assess the risk associated with this type of food service,
to ensure you keep your customers safe in relation to allergens, food safety and
social distancing. We can advise you on these matters. Please
contact the Food Team on 01824 706405 food.safety@denbighshire.gov.uk
Community Support Services:
·
Cefndy Enterprises has stopped
taking new orders and will close today (Friday). Some
staff will be in work next week to dispatch any
current orders.
·
Day & Work Opportunities
closing today (Friday) enabling staff to be redeployed
as required.
·
Dolwen Day Care closing today
(Friday) enabling staff to be redeployed as
required.
·
Additional drivers being
drafted in for the Integrated Community Equipment
Services to support hospital discharge
Housing maintenance: As a precaution, only emergency and/or urgent repairs will be attended
as a result from the 23 March 2020. Please could you only contact us during
office hours on 01824 706000 or on 0300 123 30 68 out of hours if it is an
emergency. To report a general repair, visit https://www.denbighshire.gov.uk/en/resident/housing/council-housing/request-a-council-housing-repair.aspx and we will respond to your enquiry as soon as we can.
Bulky waste collection: The Council has taken the decision to suspend all new bookings for
the Bulky Waste Collection Service from Monday, 23 March, to ensure front line
workers and fleet are reserved for the collection of other waste streams.
If it is possible to retain your items at home until the service resumes,
please do so. Whilst our Household Waste Recycling Centres remain open at
this time, we are advising people to only use this service if it is
unavoidable, due to the social distancing measures we have put in place.
The employees at the 3 Household Waste Cs are not able to assist visitors to
remove their waste from their cars.
Garden Waste: The Council has taken the decision to suspend all kerbside garden
waste Collection Services until further notice, to ensure front line workers
and fleet are reserved for the collection of other waste streams, such as food
waste and black bin/pink sack service). The Council will extend all
household subscriptions for the same number of weeks the service will be
suspended. We will be unable to process refunds for any households who
have had a collection of garden waste within their collection years. If
it is possible to retain your garden waste at home outside in your garden
until the service resumes, please do so. Further guidance on “how to compost at
home” will be provided on the Council website in the next few days (www.denbighshire.gov.uk)
Public Conveniences: All public conveniences in Denbighshire will close from 5pm
today until further notice.
Countryside and Heritage: Given the current situation and advice on public gatherings,
Denbighshire Countryside and Heritage Service will be implementing the
following:
·
The Old Gaol and
Nantclwyd y Dre Heritage attractions in Ruthin will not be opening this
weekend and will remain closed to the public until
further notice.
·
Plas Newydd and the
onsite café in Llangollen will not be opening until
further notice, but the grounds will be open.
·
Loggerheads Country
Park will remain open but the visitor centre will be
closed. The café remains open at this time.
·
Moel Famau Country Park
will also remain open.
Advice to businesses: The Council’s website: http://www.denbighshire.gov.uk/business has the latest information and advice to businesses regarding
coronavirus, as well as links to Business Wales and Welsh Government websites.
Archives: The public searchroom at Denbighshire Archives in Ruthin
will close from Thursday, 19th March. Staff will be working
away from the building but will answer e-mails whenever possible.
However, access to information and documents will be limited.
Exercise Referral Scheme: This programme is being suspended until further notice. If you have
any concerns or queries, please don’t hesitate to contact your local NERS
Co-ordinator on 01824 712324.
Face to face service at Rhyl Job Centre: This is being replaced by staff working from other
buildings.
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