Denbighshire County Council has announced its
latest position, in light of the Coronavirus situation.
The main appeal is for people to visit the
Council’s website: www.denbighshire.gov.uk
as their first port of call for information and online services. This is to
reduce the number of calls coming into the Council and to allow staff to deal
with urgent requests.
The Council is asking people to follow health
advice issued through Public Health Wales: www.phw.nhs.uk
and guidance issued by Welsh Government: gov.wales. There is information
on there about social distancing and self-isolation and adhering to this is
vital in the efforts to try and reduce the risk of the virus from spreading.
Below is some information about the latest council
services affected:
Libraries: From Monday
March 23, our Library and One Stop Shop buildings will not be open to the
public. We will be changing over to an appointment only service. Further
details will follow next week. People are reminded
that they can access a wealth of information and resources on the library
section of the Council’s website: www.denbighshire.gov.uk/libraries
Child care for vital workers: All schools in Denbighshire (apart from Ysgol Pendref, St Asaph
VP, Ysgol Llanbedr and Ysgol Trefnant) have opened their doors today to
provide child care for children of vital workers. School transport has
been arranged.
Free school meals: Those children attending the vital workers child care in schools
will continue to receive free school meals if they’re eligible. Any children
not attending these sessions but are entitled to free school meals can call at
these schools for a packed lunch.
Reception at Russell House, Rhyl: This reception has
been closed until further notice. If you have any concerns about the welfare of
a resident, please contact the Single Point of Access (SPOA) on 0300 456
1000. For Out of Hours emergencies, please call 0345 053 3116 for Social
Services, or 0300 123 3068 for all other services.
Single Point of Access: This phone system is being changed to help signpost people to the right
source of information, advice and assistance. Callers will use the existing number 0300 456 1000 but following the
option to select Welsh or English but will have different options to usual.
The following information was reported last week:
Update from Denbighshire Leisure Ltd:
Denbighshire Leisure Ltd has decided to close all of its sites until further
notice. Closures include SC2 & Ninja TAG, Rhyl Pavilion and 1891
Restaurant and Bar, NOVA Prestatyn, all leisure centres, North Wales
Bowls Centre, Ruthin Craft Centre and Café R, Rhyl Town Hall and Llangollen
Pavilion.
Denbighshire Leisure will be freezing all Direct Debit payments
for fitness memberships and swimming lessons, effective immediately. They will
not be making any more collections on your direct debits until further notice.
Customers don't need to do anything – the service will do this on their behalf
and let people know in advance when they will be restarting, once the Covid-19
situation becomes clearer.
Food Safety: If you are a new or existing food
premises offering food delivery or take away/delivery service for the first
time, due to the current covid-19 situation, the Council would like to hear
from you. It is essential that you assess the risk associated with
this type of food service, to ensure you keep your customers safe in relation
to allergens, food safety and social distancing. We can advise you on
these matters. Please contact the Food Team on 01824 706405 food.safety@denbighshire.gov.uk
Community Support Services:
·
Cefndy Enterprises has stopped taking
new orders and will close today (Friday). Some staff will be in
work next week to dispatch any current orders.
·
Day & Work Opportunities closing
today (Friday) enabling staff to be redeployed as required.
·
Dolwen Day Care closing today (Friday)
enabling staff to be redeployed as required.
·
Additional drivers being drafted in for
the Integrated Community Equipment Services to support
hospital discharge
Housing maintenance: As a precaution, only
emergency and/or urgent repairs will be attended as a result from the 23 March
2020. Please could you only contact us during office hours on 01824 706000 or
on 0300 123 30 68 out of hours if it is an emergency. To report a general
repair, visit https://www.denbighshire.gov.uk/en/resident/housing/council-housing/request-a-council-housing-repair.aspx
and we will respond to your enquiry as soon as we can.
Bulky waste collection: The Council has taken the
decision to suspend all new bookings for the Bulky Waste Collection Service
from Monday, 23 March, to ensure front line workers and fleet are reserved for
the collection of other waste streams. If it is possible to retain your
items at home until the service resumes, please do so. Whilst our Household
Waste Recycling Centres remain open at this time, we are advising people
to only use this service if it is unavoidable, due to the social distancing
measures we have put in place. The employees at the 3 Household Waste Cs
are not able to assist visitors to remove their waste from their cars.
Garden Waste: The Council has taken the
decision to suspend all kerbside garden waste Collection Services until further
notice, to ensure front line workers and fleet are reserved for the collection
of other waste streams, such as food waste and black bin/pink sack
service). The Council will extend all household subscriptions for the
same number of weeks the service will be suspended. We will be unable to
process refunds for any households who have had a collection of garden waste
within their collection years. If it is possible to retain your garden
waste at home outside in your garden until the service resumes, please do
so. Further guidance on “how to compost at home” will be provided on the
Council website in the next few days (www.denbighshire.gov.uk)
Public
Conveniences: All public conveniences in Denbighshire will close from
5pm today until further notice.
Countryside and Heritage: Given the current situation and advice on public gatherings,
Denbighshire Countryside and Heritage Service will be implementing the
following:
- The Old Gaol and Nantclwyd y Dre
Heritage attractions in Ruthin will not be opening this weekend and will
remain closed to the public until further notice.
- Plas Newydd and the onsite café in
Llangollen will not be opening until further notice, but the grounds will
be open.
- Loggerheads Country Park will
remain open but the visitor centre will be closed. The café remains open
at this time.
- Moel Famau Country Park will also
remain open.
Libraries:
Due to low staffing levels, Ruthin Library will be
closed Saturday morning March 21. The Library will open as usual on Monday.
St Asaph Library will be closed on Friday afternoon
at 12pm and will re-open on Saturday morning.
Advice to businesses: The Council’s website: http://www.denbighshire.gov.uk/business
has the latest information and advice to businesses regarding coronavirus, as
well as links to Business Wales and Welsh Government websites.
Archives: The public
searchroom at Denbighshire Archives in Ruthin will close from Thursday, 19th
March. Staff will be working away from the building but will answer
e-mails whenever possible. However, access to information and documents
will be limited.
Exercise Referral Scheme: This programme is being suspended until further
notice. If you have any concerns or queries,
please don’t hesitate to contact your local NERS Co-ordinator on 01824 712324.
Face to face service at Rhyl Job Centre:
This is being replaced by staff working from other buildings.
Countryside: Due to the current situation with
Coronavirus – Covid 19, all our publicised events will be postponed until
further notice. These events include: Nature for Health sessions,
Volunteer Events, public events and talks.
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