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Friday, September 4, 2015

Update from the doctors' surgery

* New health centre ... opening on September 14.
llanblogger has been asked to publish the following update information from Llangollen doctors' surgery ...
We are pleased to report that, after a week of frustration, the majority of the problems with our telephones have now been fixed and patients can use our main number – 01978 860625 – again.   
We apologise for any inconvenience caused to our patients and would like to thank Ken Skates and his assistant David Goodban for their help in resolving this issue with BT. 
We are extremely annoyed and disappointed that we have had to resort to getting our Assembly Member involved in this in order to get a satisfactory response from BT.
However, our recorded messages are still not working and we are unable to play our usual “out of hours” message for when we are closed. 
Can we please make patients aware, therefore, that should you require urgent medical assistant when we are closed (we are open 8.00am – 6.30pm Monday to Friday), please ring the Out of Hours service on 0300 123 55 66.
We would also like to make patients aware that the date for the opening of the new Health Centre on Bishops Walk has now been confirmed and the Practice will be up and running there from Monday 14th September. 
Further information is contained in the newsletter below and on our website:  Copies are also available from reception.
General Information
We will open in our new premises on Monday 14th September.  Our new address is Canolfan Iechyd Llangollen Health Centre, Bishops Walk, Llangollen, LL20 8RZ.  Our telephone number and opening hours will stay the same.
Arrangements with Rowlands Pharmacy
The intention is that Rowlands Pharmacy will relocate to the new Health Centre.  At the moment, we don’t know when this will be happening and we have therefore agreed some interim arrangements with Rowlands to minimise the impact on patients. 
·       As well as dropping off repeat medication requests at the new Health Centre, patients will also be able to do this at Rowlands Pharmacy on Regent St.
·        If you usually collect your medication from Rowlands, you will still be able to do this.  Rowlands will be running a daily collection service from the Health Centre, so that they can collect the signed prescriptions from the GP surgery and have your medication ready for you at the pharmacy on Regent St. Please note – you will need to allow at least 72 hours between requesting your repeat medication and collecting it from the pharmacy.
·         Rowlands will provide a home delivery service for house-bound patients. Please contact the pharmacy if you are interested in this service. Their telephone number is 01978 860657.
When the pharmacy has moved to the new centre, there are plans in place to implement a drop off facility for repeat prescription requests in Y Capel, Castle St, Llangollen.
Online Services
We already offer online ordering of repeat medication.  We are now also offering online booking of routine GP appointments.  If you are already registered for online ordering of medication, you will automatically have access to online booking of appointments.  If you wish to register for either of these online services, please ask at Reception or give us a call 01978 860625.
Travel to the New Health Centre
We are working with the Community Transport Association Wales and other organizations to ensure patients, families and carers have up to date information on the transport options available. Further information on CTA Wales is available from reception.
GHA Coaches operates the number 5 bus service which can take patients from Parade St, Llangollen to the new Health Centre. Currently, this runs from Parade St every twenty minutes - on the hour, twenty past the hour and twenty to the hour.
A pedestrian crossing has been installed on the A539 (along the Bishops Walk stretch).

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