* The HSBC branch in Llangollen which is earmarked for closure.
An HSBC boss says the bank will do all it can to help anyone left with problems following the closure of its branch in Llangollen.
The assurance comes in an email to
North Wales Assembly Member Mark Isherwood who contacted HSBC earlier this week
to voice his concerns about the impact the closure of the branches at
Llangollen, Conwy and Beaumaris will have on local communities.
The statement sent to Mr Isherwood
by Rachel K Thomas, Regional DirectorRetail Banking & Wealth Management,
South West & Wales, says:
Dear Mr Isherwood
Thank you for your email dated 12th November regarding the closure of our Conwy, Llangollen and Beaumaris branches.
Thank you for your email dated 12th November regarding the closure of our Conwy, Llangollen and Beaumaris branches.
I understand the concerns that you’ve raised but please let me assure you that the decision to close these branches has not been taken lightly.
We have very carefully assessed
the sustainability of these premises, including a full study of customer
activity at the branch and an evaluation of the options available to us that
might help to restore a healthy level of business.
Whilst we recognise the value of our services to our customers at these branches, HSBC has a commitment to managing our business sustainably, efficiently and cost effectively. As we referenced in our first letter, changing banking habits mean that our customers are increasingly using telephone and internet banking, and this has had a knock-on effect on
footfall within our branch network.
Whilst we recognise the value of our services to our customers at these branches, HSBC has a commitment to managing our business sustainably, efficiently and cost effectively. As we referenced in our first letter, changing banking habits mean that our customers are increasingly using telephone and internet banking, and this has had a knock-on effect on
footfall within our branch network.
Occasionally, as is the case with
Conwy, Llangollen and Beaumaris we will have to make a difficult decision to
close a branch in order to reflect these changing banking patterns and to
remain successful in the long term.
As mentioned in my earlier letter, we are very conscious of the impact a branch closure can have on the elderly and people with mobility issues and we are determined to do as much as possible to mitigate these effects.
As mentioned in my earlier letter, we are very conscious of the impact a branch closure can have on the elderly and people with mobility issues and we are determined to do as much as possible to mitigate these effects.
For this reason I would be
grateful if you could make me aware of any individual cases of difficulty that
are raised with you so that we can arrange for appropriate assistance. HSBC
branch staff are identifying customers who have problems accessing banking
facilities and providing them with advice and practical solutions where
appropriate. This includes roviding 1-1 appointments
to discuss future banking needs and resolving issues
surrounding how these can best be achieved, talking through alternative ways of doing their banking and providing training on internet, phone banking and debit card use, including using the ATM for withdrawing cash.
In addition, from Spring this year all nine million HSBC and first direct customers have been able to use the Post Office for cash withdrawals, cash deposits, cheque deposits and balance enquiries. For Conwy, Llangollen and Beaumaris branches there is a Post Office within half a mile.
We are also proactively contacting our business customers to discuss alternative solutions with them such as arranging for cash to be collected and sent straight to the cash centre or setting-up with Chip and Pin facilities.
Although I recognise your disappointment with our decision, I would point out that we have invested in our branch network. For example, Menai Bridge branch and Wrexham branch were refurbished in 2011 to improve their facilities and we have also previously refurbished Llandudno Mostyn Street and Colwyn Bay.
If you would prefer to discuss any of these issues during a meeting, then please do not hesitate to contact me. Again, I am sorry that we have had to take this very difficult decision, but I hope that I have explained the reasons for the closures.
surrounding how these can best be achieved, talking through alternative ways of doing their banking and providing training on internet, phone banking and debit card use, including using the ATM for withdrawing cash.
In addition, from Spring this year all nine million HSBC and first direct customers have been able to use the Post Office for cash withdrawals, cash deposits, cheque deposits and balance enquiries. For Conwy, Llangollen and Beaumaris branches there is a Post Office within half a mile.
We are also proactively contacting our business customers to discuss alternative solutions with them such as arranging for cash to be collected and sent straight to the cash centre or setting-up with Chip and Pin facilities.
Although I recognise your disappointment with our decision, I would point out that we have invested in our branch network. For example, Menai Bridge branch and Wrexham branch were refurbished in 2011 to improve their facilities and we have also previously refurbished Llandudno Mostyn Street and Colwyn Bay.
If you would prefer to discuss any of these issues during a meeting, then please do not hesitate to contact me. Again, I am sorry that we have had to take this very difficult decision, but I hope that I have explained the reasons for the closures.
Rachel K Thomas
Regional Director
Retail Banking & Wealth Management, South West & Wales
HSBC BANK PLC.
Regional Director
Retail Banking & Wealth Management, South West & Wales
HSBC BANK PLC.
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