Joan helps people with hearing problems

* Dr Sarah Bent, Suzanne Tyson, Chair for Hearing

Aid, and Jane Wild, Head of Adult Audiology

Service, with volunteers, seated, Dylan Williams,

Derek Griffiths and Joan Fisher.

A former school meals supervisor has found a new role - helping people with hearing problems in Llangollen.

Pensioner Joan Fisher, 77, from Wrexham, is one of the volunteers who provide assistance and advice to hearing aid users at drop-in sessions and in their own homes.

The volunteers’ work is helping audiology departments reach out to more people  by carrying out routine checks and maintenance on hearing devices in the community.

Joan has worn a hearing aid for the past seven years and has now volunteers at drop-in sessions at Llangollen and Penycae.

She said: “The clients really love the service as it saves them having to make a trip to the hospital. And it’s not a clinical environment which some elderly people find difficult.

“I know we save so much time for audiologists even though we are only doing the basics like checking batteries and re-tubing a device. The response we get is fantastic and makes it all worthwhile. You actually feel you’ve done some good.”

She added: “The best words you can hear, after you’ve carried out some simple basic maintenance on a device, is when you ask the client can they hear OK and they tell you to stop shouting! It means a lot.

“I really enjoy the role. I run drop-in sessions at Llangollen Library and another at a community centre in Penycae.”

Joan was among the volunteers from across the region who attended a special celebration event at Venue Cymru in Llandudno.

They were welcomed by Jane Wild, Betsi Cadwaladr University Health Board’s head of adult audiology.

Thanking volunteers for the support they provide to many hearing aid users she said: “We really welcome the additional support our volunteers are able to provide to our service users.

“Many of our volunteers are themselves hearing aid users, or have a family member who is, and so understand firsthand the difficulties they may be experiencing.

“They go out to drop-in sessions or visit patients in their own homes and are trained to re-tube hearing aids and carry out basic device maintenance.

“They also provide advice and encouragement, referring back to audiology or on to other support organisations when they feel that this will help.”

“The service they provide means audiologists can focus on delivering the parts of the service that require a qualified audiologists.

“Without our volunteers we would have to spend more time re-tubing hearing aids, checking batteries are fitted properly and carrying out other simple maintenance tasks.”

Volunteer Dylan Williams, 74, of Wrexham, who uses a hearing aid himself, helps run a drop-in session at Penley every third Monday of the month and also visits hearing aid users in their own homes if requested to do so.

According to Sarah Bent, a clinical scientist with Betsi Cadwaladr University Health Board’s audiology service, the work volunteers do means patients, many of whom are elderly, don’t have to travel to hospital when their hearing aids need basic maintenance.

She said: “The work of our volunteers certainly helps a great deal so audiologists can work in clinic with the patients most in need of their help.

“And the volunteers really add value. They can speak about their own experiences and so offer something that professionals cannot.”

Suzanne Tyson, chair of the charity Hearing Aid, who works with Betsi Cadwaladr University Health Board’s Hearing Aid Volunteer Service in the Glan Clwyd area said: “The volunteer service was operated by Action on Hearing Loss, formerly called the RNID, through their Hear to Help project which was lottery funded and ran across the whole of Wales.

“That project has now come to an end and the volunteer service has been taken over by the health board. I’m so pleased and proud to be involved with the service and delighted with its obvious success.”

“The work the volunteers do is vital and amazing. Each and every volunteer puts so much work in and the value to our patients and therefore Betsi Cadwaladr University Health Board should not be underestimated.”  

Welsh Tories unveil "new deal" for older people

* At the launch of the new welsh Conservatives' policy at Glyn Wylfa.

Simon Baynes, the Welsh Conservative Assembly Candidate for Clwyd South, launched his party's new deal for older people at the Glyn Wylfa social enterprise centre in Chirk.

Mark Isherwood and Suzy Davies, Welsh Conservative Assembly Members in the last Assembly term, presented the new deal to an audience of local residents.

They outlined the Welsh Conservatives' plans to implement a £400 weekly cap on residential care costs and to protect £100,000 of assets of those in residential care, providing dignity and ensuring people do not lose their life savings to care costs.

Mark Isherwood said: "We will support older people across Wales to remain active members of the family, community and society, while providing security for the future with clear action on residential care costs. Welsh Conservatives will also put an end to age discrimination and promote and protect older people’s rights."

Simon Baynes said: "I have a strong interest in care for older people through my work running the charity Concertina - Music for the Elderly http://www.concertinamusic.org.uk/ which provides musical entertainment for older people to combat loneliness and reawaken happy memories from the past.

"The Welsh Conservatives believe that old age is something to be celebrated. We believe that older people deserve dignity and respect as well as independence and the freedom to make decisions about their lives." 

Bank investigates after cashpoint fails to pay out

A BANK has agreed to investigate after a Llangollen man received no money when he used a cashpoint in the town.

Well-known town crier Austin “Chem” Cheminais had something to shout about when tried to withdraw £200 from the ATM outside the Co-op supermarket in Regent Street on Saturday April 9 for a weekend trip away nd the machine failed dispense any money.

His bank, HSBC, has since reimbursed him with the full amount but says it is now investigating with the cashpoint’s operating company why he had a problem.    

Mr Cheminais (pictured) said: “After the machine returned my card but failed to let me have my cash I immediately phoned the help number displayed on the cash machine and after a wait spoke to a someone who then put me on hold before passing me on to some else. 

“They checked and confirmed that there had been a problem and agreed that the machine hadn't given me any cash.

“They then told me that my account had been debited but there was nothing that they could do and that I would have to go through my own bank to dispute the transaction. 

“Two people came to use the machine whilst I was still there and when I told them what had happened they said, `It is always doing it! It's been doing it for weeks’.

“Frustratingly, when I contacted my bank they suggested that it would have been better and a lot easier had I used a HSBC cash point. 

“I pointed out that they had closed all of their local branches and that using their cashpoint would require a 23-mile round-trip.

“I worry that it could happen to someone in different circumstances who needed the money to feed their children or at an urgent bill.” 

HSBC has no credited Mr Cheminais’s account with the £200.

And a bank spokesperson said: “We are now investigating why there were issues with the ATM with its operator.”

A spokesperson for Cashzone, which operates the cashpoint, said: “We are very sorry for the inconvenience experienced by Mr Cheminais.

“Whenever we receive reports of service issues we send out our expert team of engineers as quickly as possible because we know how important it is for the community to have reliable access to cash.

“People who experience issues when withdrawing money should check their bank accounts and get in touch with their bank who will be able to assist them.”

Skates warns over tax returns scam

People in the Dee Valley are being warned about a tax returns scam.

Clwyd South Assembly candidate Ken Skates is urging people not to fall foul of the email con trick, purporting to be from HM Revenue and Customs (HMRC).

The Welsh Labour politician said: “I have been made aware of this scam, which on the face of it looks like an official email from the Crown.

"The message says that the recipient is entitled to a significant amount, often hundreds of pounds, in tax returns, but it’s merely a ruse designed to con you into giving personal details.

“Any legitimate tax return due to you will be in the form of a letter and enclosed cheque, and you should never give card or bank information online in this way. It all looks above-board, but I cannot stress enough how important it is not to be hoodwinked.”

The email invites the recipient to follow a link and input personal details onto a form which uses HMRC logos and, on first inspection, looks official.

“If you are ever in any doubt about the authenticity of emails like this, especially when large sums of money are promised, you should check with HMRC or seek advice from Trading Standards before proceeding,” said Mr Skates.

Mr Skates can be emailed at ken4clwydsouth@gmail.com, or contacted through Facebook at www.facebook.com/kenskates4am

Royal goes up for sale at £1.1 million

The Daily Post is reporting that Llangollen's historic Royal Hotel is up for sale at £1.1 million.

For the full story, see: http://www.dailypost.co.uk/business/historic-llangollen-hotel-sale-11m-11197892

Mike dashes to triathlon triumph

* Mike, right, with his daughter Claire and son Christian after finishing the triathlon.

AN INTREPID Llangollen man has raised over £300 for the Wales Air Ambulance by taking part in yesterday’s Chirk Triathlon.

Mike Edwards finished the event in a respectable time of 1:44.09 and was second in his age group category.

The gruelling challenge was a family affair for him as his son 43-year-old son Christian and eldest daughter Claire, 30, also took part.

Christian finished in 1:22:39 and Claire in 1:34:00.

Wales Air Ambulance is a cause close to Mike’s heart.

Following a heart attack five years ago he regained his fitness and took up the triathlon event. 

“I am a keen supporter of  the air ambulance, being well aware of the value of a speedy response in my sport,” he said.

Mike is also a long-term cyclist, regularly hitting the mountain bike trails at Coed Llandegla  and pounding the roads in the Wrexham and Llangollen areas.

Mike’s Virgin Money Just Giving page at: http://uk.virginmoneygiving.com/fundraiser-web/fundraiser/showFundraiserProfilePage.action?userUrl=MichaelEdwards262

Pengwern Wild Spaces Project event

Pengwern Wild Spaces Project has asked us to display these posters about a forthcoming event: