Denbighshire
Library service has been praised for its performance.
The Welsh
Government has praised the service in the Welsh Public Library Standards
assessment report for 2019/20 saying it has a ‘strong commitment to health and
wellbeing’ while its ‘intention to focus on the development of staff should
enable Denbighshire libraries to remain at the heart of their communities and
continue to deliver services effectively’.
Covering the
period before the coronavirus pandemic, it found the service met all 12 core
entitlements, including being free to join and open to all, providing free
access to resources, facilities and services, with friendly, knowledgeable
staff, as well as achieving seven of the nine quality indicator targets in
full.
These included
support for individual development, support for health and well-being, location
of service points, Welsh language resources, online access, supply of requests
and opening hours per capita.
The service
was the best performing in Wales for the number of Welsh books borrowed per
capita, and was ranked fifth for the number of active borrowers and for the
number of virtual visits per capita.
Cllr Tony
Thomas, Denbighshire County Council’s Lead Member for Housing and Communities,
said: “I would like to congratulate our library service and the staff for this
fantastic assessment report.
“Libraries are
vital to the well-being of our communities and the library service here in
Denbighshire provides excellent service to our residents.
“This report
covers the period before the pandemic, but I would also like to congratulate
the service for continuing to support the community by offering a wide range of
services throughout the last 12 months under very difficult circumstances.”
During the
last year the service has introduced an order and collect service and expanded
its digital offer for downloadable books, newspapers and magazines which was
strengthened by a £250,000 investment from Welsh Government to increase the
range of stock across Wales to meet increasing demand.
The Bookstart
team switched its service to online immediately in mid-March 2020 and has
delivered to date 33 weekly live rhymetime sessions, 30 weekly YouTube videos
and 12 Siarad Babi videos to support parents.
Library staff
have been making calls to local residents to check on their welfares and
explain about the range of service and support available locally.
Two projects
funded by Welsh Government’s Cultural Recovery Fund will see library staff
undergoing training in delivering virtual activities and the development of
private spaces for solo digital meetings in libraries.
The report
will be discussed by the Council’s Performance Scrutiny Committee on March 18.
* Further
information is available at www.denbighshire.gov.uk/libraries