A LLANGOLLEN man has
complained to Wales’s Health Minister about a gruelling ordeal which he says
saw a simple outpatients’ appointment take almost seven hours due to problems
with hospital transport.
Well-known local campaigner Martin Crumpton claims the
experience has caused his already delicate health to deteriorate further and
left him “in dread” of his next appointment later this month.
The Welsh Ambulance Service
has now begun an official investigation.
As a category C2 patient
needing two people to lift himself and his wheelchair in and out of an
ambulance, Mr Crumpton was collected by a two-man ambulance crew from his home
at 9.45am on January 6 to be taken to his 10.30am appointment at Wrexham’s Maelor
Hospital where he had treatment to diabetic foot ulcers.
As the result of a delay of
over three hours in being picked by hospital transport, he didn’t arrive home
until 3.30pm that day by which time he says he was heading for a diabetic
hypoglycemic attack.
He said: “I arrived there on
time and was seen within 15 minutes. The treatment ended at 11.20am and
hospital transport was notified I was ready to go home immediately.
“The podiatrist saw I was
still waiting and called them again at 12 noon. Their response was an
apologetic one-hour delay, with my pick-up at 2pm.
“At 2.10pm, seeing I was
still there, they called again. I was then, finally, picked up at 2.40pm by a
crew who said they'd only just been assigned.
“They told me that their
control had been making significant errors co-ordinating the crews throughout
the day. I finally arrived home at 3.30pm.
“The round trip has taken
six hours and 45 minutes for an out-patients' appointment lasting 40 minutes.”
Mr Crumpton added: “The
whole time I was hunched-up in my wheelchair with pressure on my feet,
specifically the thing I should not be doing.
“During my extended wait,
the small amount of food all sensible diabetics carry was not adequate and I
was heading for a hypo.
“As if that wasn't enough,
as a heart failure patient on daily doses of diuretics, I needed assistance to
be wheeled to a toilet which was ill-equipped to accommodate a wheelchair user
due to it layout and small size.
“Once home, I was fed
urgently, given a morphine compound and painkillers. But the pain continued throughout the night, keeping me
awake for four hours.
“I have another appointment
on January 20 and I quite dread another long wait.
“The district nurse confirms
that following my visit to the hospital my foot ulcers have been damaged as
well as my already-damaged achilles heels.
“What I've learned from
staff I see regularly, and often on a first-name basis, is that the Welsh
Ambulance Service is severely understaffed.
“Staff are retiring and
there is no recruitment to replace them. The non-emergency ambulances are, in a
few cases, quite decrepit.”
In a letter of complaint to
Health Minister Mark Drakeford, he says:
“All this, Minister, is wholly down to underfunding and I'm willing to
wager with you that this now-deplorable service contributes significantly to
patient dissatisfaction figures.
“They also tell me that
ambulances queue four to five deep at hospitals all over North Wales on a daily
basis, and as we left the Maelor on January 6, I saw five waiting
myself.”
A Welsh Ambulance Service
spokesperson said: “Our Patient Care Service (PCS) makes more than 1 million
journeys every year, providing non-emergency transport to routine hospital
appointments in England and Wales for 4,000 patients a day.
“As part of our ambitious
modernisation and clinical transformation programme, Working Together for
Success, we have made a firm commitment to provide a high quality, planned
Patient Care Service which is valued by users, and have seen a number of
improvements over the year, including the improved timeliness of our service.
“In 2013, we replaced 14 of our
Patient Care Service vehicles in North Wales, and anticipate the delivery of
further vehicles in the coming weeks. We are also in the process of recruiting
more than a dozen new Patient Care Service staff in North Wales.
“We are disappointed to hear of
the patient’s concern on this occasion and have contacted them directly to
ensure their future transport arrangements run as smoothly as possible.
“A formal concern has been
received in relation to this case, and we will be responding directly to the
patient once we have looked into the matter in more detail.”