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Sunday, December 10, 2023

Health board positive update on being in Special Measures

Reductions in the number of out-patient waiting times and ambulance delays is flagged up in the latest response to being in Special Measures from the Betsi Cadwaladr University Health Board.

The organisation, which covers Llangollen, was placed in Special Measures by the Welsh Government last February due to serious concerns about board effectiveness, organisational culture, service quality and reconfiguration, governance, patient safety, operational delivery, leadership and financial management.

Board members receive regular reports about the situation and the latest update at the end of November listed a number of key achievements.

Board members were told by their officials about:

* A 52% reduction in people waiting 52 weeks for their first outpatient appointment -  equivalent to 13,000 people

* A 42% reduction in people waiting 104 weeks in comparison with the position last year which is in excess of 6,000 people

* A consistent reduction in four-hour ambulance delays with some local variation being closely monitored

* All people waiting over 156 weeks have now either received a date for their first appointment or have started treatment, with some challenges remaining within orthodontics which are under review

* A significant reduction in the usage of agency interim staff from 41 in December 2022 to just seven in September 2023

* A new leadership development framework is being put in to place to help develop and attract leaders within the health board

* Appointments to a number of vital clinical roles, including a new clinical radiotherapy lead to support improvements in oncology

* An ophthalmology “train and treat” model allowing more patients to be treated closer to home by optometrists, getting more convenient and faster care

* An ongoing series of ‘health conversations’ with local communities with a number of community engagement events scheduled for the new year to build a stronger relationship between our board, executives and local communities.

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