Compensation arrangements for garden waste service

Denbighshire County Council is reminding residents of the arrangements in place for compensating for the temporary stoppage in the garden waste service, as a result of the covid-19 restrictions.

The service was suspended on 20^th March following restrictions by Welsh Government, as they meant that staff needed to either self-isolate or some staff became unwell and the Council needed to make the difficult decision to suspend the service. The paid- for service resumed officially on June 1^st. 

Residents who had a valid subscription for the entire 10 week stoppage will have their subscription extended by those 10 weeks.  

Where subscriptions had lapsed part way through the suspension,  extensions will be added on a pro rata basis, for example, a resident who had paid for 6 out of the 10 weeks, will have their subscription extended by 6 weeks.

Customers who are already paying for their garden waste service by Direct Debit will not need to contact the Council. The Council will put back the date of all future annual invoices to account for the stoppage.

Residents who have allowed their subscriptions to lapse and not yet renewed them at all should contact the Council so that any additional collection entitlement can be agreed.

Councillor Brian Jones, Cabinet Lead Member for Highways, Planning and Environment, said: “The Council fully understood the frustration faced by some residents of not having a garden waste collection service and the Council worked tirelessly to restore the service as quickly as possible.

“We are pleased at the response by the general public and the service is now operating as normal.  We’re also grateful for the opportunity to explain how people who missed collections during the lockdown will be compensated. No one will miss out financially, as we will simply extend the subscription by the number of weeks collection missed”.