Urgent message from Llangollen Practice

LLANGOLLEN PRACTICE – IMPORTANT PATIENT UPDATE

In order to prepare us for the next few months and to help us to continue to operate regardless of staffing levels, we have had to make some changes to the way we work which will take effect from Monday 23rd March 2020.

Patients will no longer be able to book a routine telephone consultation.

We ask that patients who have access to email and who have a non-urgent request or query contact us via Llangollen.Admin@wales.nhs.uk. This email account will be constantly monitored by our staff.

Patients who do not have email access or who need to speak to a doctor urgently are asked to ring us on 01978 860625. They will be added to a daily triage list, and contacted that day by a clinician. Unfortunately patients will not be able to request a specific clinician.

Once triaged by a clinician, if there is a clinical need to see a patient face to face, they will be seen.

Our Glyn Ceiriog surgery will close with immediate effect.

The routine telephone consultations that we have already booked with patients will be honoured. However, you may be contacted at a time that is different to your original appointment time and by a different clinician.

We would be grateful if you would help us spread the word to patients not on the internet or Facebook.

We would like to thank all our patients for their understanding and cooperation.