Here is the
latest situation in Denbighshire with regards to coronavirus.
Youth clubs
and centres:
The county
youth clubs and centres have been closed to the public and staff. The
service will continue to offer support and virtual youth engagement opportunities
in order to keep on touch with young people at this challenging time. Youth
workers will be offering advice, activity, guidance and interaction – through
virtual youth work and social media formats.
Once the
guidance changes to enable groups to meet, centres, clubs and educational
visits will resume.
Contact Email youth.service@denbighshire.gov.uk;
Twitter @DCCyouthservice YouTube @DCCyouthservice Facebook
Denbighshire Youth Service
Paying Council
tax:
We understand
many people will be financially impacted by COVID-19. We urge customers who
will struggle to pay their Council Tax to contact a member of the team where we
will be able to offer you support and advice on how it can be paid, and any
assistance that can be offered.
If your income
has reduced, you may be entitled to claim Council Tax reduction by visiting http://denbighshire.gov.uk/counciltax.
The sooner you do this the earlier your claim will be paid from should you
qualify. You can also check your eligibility for other benefits by visiting
gov.uk/benefits.
Should you
wish to seek advice regarding your Council Tax please email revenues@denbighshire.gov.uk ,
or if urgent, please call 01824 706000.
We are
currently receiving very high call volumes so would urge customer to use our
website/online applications where every possible
Countryside
Service:
Natural
Resources Wales advice is to take care of yourself and others by following
Public Health Wales and Government guidance.
Residents are
asked to avoid unnecessary travel and to make any outdoor walk local to your
area, do not get into your car to travel.
Walking trails
remain open but those using them must exercise alone or with your own household
only and, if encountering other people, maintain the social distancing rule.
Letter
from Welsh Government to vulnerable people
The
Council is aware that Welsh Government has written to vulnerable people across
the UK, advising them of precautions they should take and to contact their
local authority if they are worried or have support needs.
The
Council is putting arrangements in place to deal with these calls. If
people decide to call the Council’s Customer Service Centre, details will be
taken and passed on to a team who will call them back to discuss their needs.
Where
support is needed from the community, the team will be able to share details of
what’s on offer in the local area and help people to make arrangements if
necessary.
Where
support is not available, details will be shared with Denbighshire Voluntary
Services Council (DVSC) who will try to use volunteers to help meet needs in
the community.
Car
Parks
The
below car parks are now closed:
-
Rhyl Pavilion
-
Beach Road East, Prestatyn
-
Nova West, Prestatyn
-
Central, Rhyl
-
Barkers Well Lane (Multi-Storey), Denbigh
Over
the next couple of days we will also be closing the below car parks:
-
Quay Street, Rhyl
-
Crispin Yard, Ruthin
Previously
reported items:
Main council
offices at County Hall (Ruthin), Caledfryn (Denbigh) and Russell House (Rhyl) :
All are closed to the public. People are encouraged to visit the Council’s
website for any information (www.denbighshire.gov.uk)
If you have any concerns about the welfare of a resident, please contact the
Single Point of Access (SPOA) on 0300 456 1000. For Out of Hours emergencies,
please call 0345 053 3116 for Social Services, or 0300 123 3068 for all other
services.
Parks and
playgrounds:
The Council
has started to close all parks and playgrounds across the county. The work of
closing and securing all parks will be completed by Wednesday afternoon.
Loggerheads
and Moel Famau Country Parks have been closed to the public, as well as
Brickfields Pond in Rhyl, Marsh Tracks in Rhyl and Coed y Morfa in Prestatyn.
The Council has taken this decision in line with Welsh Government advice to
help prevent the spread of Coronavirus and is in line with other Local
Authorities and National Parks move to close public parks and beauty spots
following concerns for public health with large numbers of people visiting .
Please help by following government guidance to stay at home, avoid unnecessary
travel and practice social distancing.
Car parks: The
car parks at Rhyl Sky Tower, Rhyl Pavilion, Nova (Prestatyn) the Central
underground car park in Rhyl and the multi-storey car park in Denbigh are all
closed.
Household
Waste Recycling Centre Closures:
In order to
help enforce the UK government’s instruction for residents to stay at home, all
three of Denbighshire’s Household Waste Recycling Centres have closed until
further notice. Travelling to these sites to dispose of waste is NOT a valid
reason to leave your homes. Employees at these sites will be re-trained ready
for redeployment to support our key waste collection kerbside services for food
waste and residual (black bin) waste.
Please retain
your bulky waste, DIY waste, electrical items and garden waste within the
curtilage of your own properties. Please do not put out this waste for
collection on your usual kerbside bin day as we will not be able to collect it.
If you discover hazardous waste at your property during a DIY project, such as
asbestos, please contact the Council immediately for advice and to arrange it’s
removal.
Registration
Service: As of 23rd March 2020, Denbighshire Registration Service has taken the
decision to cease conducting marriage, civil partnership or other discretionary
ceremonies (e.g. renewal of vows; baby naming etc.) at the Register Office and
at any licensed venue in Denbighshire until further notice. Anyone who has
already made a booking may contact Denbighshire Registration Service by
emailing: ceremonies@denbighshire.gov.uk
The registration of Births and Deaths is now Strictly by Appointment Only.
Please make an appointment by calling 01824 708100. Copy certificates may be
ordered over the telephone by calling 01824 708100. Please note that it may
take longer than normal to process your application, as priority will be given
to the registration of Births and Deaths.
Payments to
the Council: Numerous residents have been in touch, asking how they should make
any payments to the Council. Residents can pay for council tax, business rates,
housing rent, housing benefit overpayment, parking fines and general invoices
via the Council’s website: www.denbighshire.gov.uk/pay
or by the automated phone line: 0300 456 2499. Where customers have a housing
rent or council tax payment card, or a bill with a barcode payments can be made
(via card, cash or cheque) at a Post Office, Paypoint or direct at the Natwest
Bank. Customers are asked to have the correct reference numbers for their
payment when using these payment options.
Important
information regarding Denbighshire licensed taxis/private hire: The Licensing
Team have had to implement interim steps for licensed taxis and private hire
vehicles during the coronavirus situation. As of today, you may see expired
“taxi” plates on some vehicles. Pleased do not be alarmed by this, as behind
the scenes we have ensured that all the necessary licensing checks have been
done! You could now see, for the foreseeable future, a vehicle displaying an
out of date vehicle plate on the rear, with either a paper printed version of
the updated plate displayed in the vehicle or have available, on inspection, a
smartphone version. If you can’t see either of these please always ask the
driver for proof of licence before you start your journey, they will be happy
to show you. You can also check by looking at the updated register of drivers /
vehicles on our website www.denbighshire.gov.uk/taxi-licences
Any concerns please contact the Licensing team at licensing@denbighshire.gov.uk
or 01824 706342.
Fleet’s
Service Centre, Bodelwyddan: The Council’s fleet service centre in Bodelwyddan
is now closed to non-Council vehicles and customers.
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