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Monday, April 14, 2014

Warning over suspect mattress sales

Trading Standards officers in Denbighshire are warning residents to be on their guard against suspect mattress sales.

The warning comes after reports were received that there is a white van travelling throughout the area offering “discounted” mattresses for sale.

Although residents who bought a mattress were given hand written receipts by people driving the van,  

Trading Standards are advising the public to be cautious about buying from unknown sources as they may not get exactly what they expect.

Emlyn Jones, Public Protection Manager, said: “We are unable to confirm whether the mattresses bear the correct labels and whether they comply with the applicable safety legislation, such as flammability requirements.

“Additionally, we are unable to confirm that this is a legitimate business.  

"Without the ability to trace the business consumers would not be able implement their cancellation rights – a seven-day cooling off period for goods bought on the doorstep where they can change their mind and cancel the contract at no charge – or, should a problem develop after purchase, it may be difficult to try and claim a refund for the price paid.”

They have urged anyone approached to purchase a mattress on their doorstep or whilst in the street to just to say no.

Anyone approached by these sellers can report the matter to police by calling 101 or Trading Standards via the Citizens Advice consumer service on 08454 04 05 06 (08454 04 05 05 for Welsh language).

This helpline offers free, independent and impartial advice on all consumer issues.

People are advised to try and report the vehicle registration as well as any trading name the sellers are using.

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