As part of National Rogue Trader week Denbighshire Trading Standards Officers and North Wales Police have been out patrolling the county on the look out for rogue traders operating in the area.
Officers were looking for offences
relating to consumers’ cancellation rights and aggressive selling techniques
linked to “cold calling”.
Traders were also given advice as to their legal
The two organisations also teamed up with Neighbourhood Watch to get out and
about and advise the public on dealing with cold callers.
One of the major issues identified by officers is that many residents do not
report the activities of “Rogue Traders”.
David Smith, Denbighshire Cabinet Lead
Member with responsibility for Trading Standards is urging residents to be
aware and to tell the authorities if rogue traders cold call in their area
offering to do gardening, tree cutting, tarmacing, roof repairs and general odd
He said: "These traders can do a poor job and subsequently charge over the
odds for that work, ask for cash and then simply disappear. They are usually
untraceable when things go wrong as they give false names, addresses and phone
"Whilst not all doorstep traders are ‘rogues’, many are completely legitimate
and provide a good level of service, there are some who prey on the elderly or
vulnerable members of society."
Emlyn Jones, Denbighshire's Public Protection Manager said: "Officers from
each of the organisations teamed up and have been speaking to people in the
county. We hope that those individuals will not only follow the simple rules
when dealing with cold callers but also spread the message to their neighbours
and family. Whilst we did not find any issues during our patrols we will
continue to be on the look out for any activity which might be attributed to a
Neighbourhood Watch coordinator Pam Gardner also added: "No cold calling zones
are a good way of discouraging traders from operating in certain areas as any
trader cold calling in No cold calling area could be committing an offence.
Anybody wanting more information about cold calling zones should contact their
local Neighbourhood Watch coordinator on 01745 539208 or via www.ourwatch.org.uk"
Inspector Siobhan Edwards of North Wales Police sais: "If in doubt, keep them
out" is the simple message to remember when somebody knocks at your door. If
you are concerned about anybody in your neighbourhood ‘knocking’ on the door
offering to carry out home maintenance work, then please make a note of vehicle
make, model, colour and registration number and any descriptions of the
individuals, and contact either the police on 101 or Trading Standards via the
Citizens Advice Customer Service on 08454 04 05 06 or for the Welsh Language
Service 08454 04 05 05.
Alternatively call Crimestoppers anonymously on 0800 555
111. If you feel intimidated or threatened by any doorstep seller you should
shut the door and call the police emergency number 999.